Privacy Policy

This policy applies to aroxeon.com and its Simplified Chinese, English, and Korean pages. The personal information controller is 合肥艾洛思信息科技有限公司, at Room 3004, Building 2, Guangnian Shijicheng, No. 388 Wanshui Road, Changning Community Service Center, Hefei High-tech Zone, Anhui, China.

It does not govern any future independently operated Libra product site, Libra extension, or third-party website. Those services will publish their own privacy terms when they become available.

When you visit, the server automatically handles your IP address, request time, pages requested, referring page, browser and device type, response status, error data, and security-event information. We use this to deliver pages, troubleshoot faults, prevent attacks, and keep the site operating.

The name, email, company, and message entered on the contact page are used only to compose a draft on your device and are not submitted to or stored by this website. If you choose to send the email, the address, identity and company details, message, and attachments enter the email systems used by both parties.

We process only the information necessary to provide and secure the site, respond to enquiries, prepare or perform project engagements, maintain communication and transaction records, and meet legal obligations. The applicable bases include your consent, necessity to conclude or perform a contract to which you are a party, and necessity to comply with statutory duties.

We do not use site-access or enquiry information for automated decision-making, personalised pricing, or unrelated profiling.

The site currently sets no advertising, marketing, audience-analytics, or cross-site tracking cookies and includes no third-party analytics SDK.

If you enable “Reduce visual effects,” local storage records one boolean preference on your device. It contains no name, email, or enquiry text and can be cleared at any time in your browser settings.

Hosting, network, DNS, email, and security providers may process information on our instructions and only to the extent needed to supply those services. We require processors to follow agreed purposes and apply appropriate safeguards.

We do not sell personal information or disclose it to unrelated third parties. We may disclose information where required by regulators, courts, or law-enforcement bodies, or handle a transfer in a merger, division, or similar corporate change, subject to applicable notice and protection duties.

For security, performance, and business continuity, this website may use infrastructure located within or outside Mainland China for hosting and security protection. IP addresses and request information in access logs may therefore be stored and processed where the relevant infrastructure is located. We will update this policy when there is a material change to the hosting location or service provider.

Where personal information is processed across borders, we will meet applicable notice, personal information protection impact assessment, and other requirements, and obtain separate consent where the law requires it. Please do not send sensitive personal information unrelated to a project enquiry.

Network logs that must be retained by law are kept for at least six months and are deleted or anonymised after the legally and operationally required period. Enquiry emails and project communications are kept for the shortest period needed to handle the enquiry, pursue a collaboration, perform a contract, and resolve disputes, unless law requires longer retention.

You control how long the reduced-effects preference remains in your browser.

We use access controls, encrypted transmission, logging, software updates, backups, and incident-response measures proportionate to the site and the risks involved. No internet service can guarantee absolute security. If a security incident occurs or is likely, we will take remedial, reporting, and notification steps as required by law.

Subject to applicable law, you may request access, a copy, correction, supplementation, deletion, restriction, withdrawal of consent, an explanation of our processing rules, or transfer of your personal information. A deceased person’s close relatives may exercise relevant rights where the legal conditions are met.

We may verify the requester’s identity to protect everyone’s information. We will address reasonable requests within the period required by law and explain if a request cannot be fulfilled.

The site is intended for business customers, developer teams, and commercial partners, not children under 14. Please do not submit a child’s personal information. If it is genuinely necessary, a parent or guardian should contact us first and provide legally valid consent.

We will update this policy and provide prominent notice if there is a material change to processing purposes, methods, information categories, retention, or providers. Where law requires renewed notice or consent, we will complete that process.

To exercise a privacy right, make a complaint, or ask about this policy, email hello@aroxeon.com or write to 合肥艾洛思信息科技有限公司 at the address stated on this page.